Support
How can we help?
Answers to common questions below — or reach a human directly. We reply within one business day.
Frequently asked questions
07 questionsHow do I contact support?
Email info@asinmetrics.com or open a tracked ticket from the contact page. We reply within one business day. If you’re signed in, replies also appear under Support on your dashboard.
How do I manage or cancel my subscription?
Billing lives on the web. Sign in at asinmetrics.com and open Settingsfrom your dashboard to switch plans, update your payment method, or cancel. Cancelling keeps your access until the end of the period you’ve paid for. Current plans are on the pricing page.
How do I sign in to the iPhone app?
Enter the email on your ASIN Metrics account and we’ll send a 6-digit sign-in code — no password needed. The app signs in existing accounts; new accounts and billing are set up at asinmetrics.com.
How do I install the Chrome extension?
Install ASIN Metrics from the Chrome Web Store, then sign in with your account. You’ll get profit, ROI, fees, and price & rank history on Amazon product pages as you browse.
Which marketplaces are supported?
Amazon US and Amazon UK, with region-aware fees, currency, and VAT handling across the website, extension, and iPhone app.
Where does the product data come from?
Pricing, sales-rank, and offer history come from our market-data provider and are refreshed continuously. Fee math follows Amazon’s published fee schedules, and connected seller accounts sync through Amazon’s official Selling Partner API.
How do I delete my account or data?
Email info@asinmetrics.com from your account email and we’ll delete your account and its associated data. See the privacy policy for details on what we store.
Didn’t find what you need? Write to info@asinmetrics.com and a real person will get back to you.